Privacy Policy
When you visit or make a purchase from Mystical Society (mysticalsociety.com hereon the “Site”), this Privacy Policy explains how your personal information is collected, utilized, and shared.
Personal information we collect
We automatically collect certain information about your device when you use the Site, including information about your web browser, IP address, time zone, and some of the cookies present on your device. Furthermore, as you explore the Site, we gather information about the individual web pages or goods that you view, as well as information about what websites or search keywords led you to the Site and how you interact with it. This automatically obtained data is referred to as “Device Information.”
The following technologies are used to obtain Device Information:
“Cookies” are small data files that are stored on your device or computer and contain an anonymous unique identification. Visit http://www.allaboutcookies.org for additional information about cookies and how to disable them.
“Log files” gather data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps to monitor actions on the Site.
Electronic files known as “web beacons,” “tags,” and “pixels” are utilized to record information about how you use the Site.
We also collect certain information from you when you make a purchase or attempt to make a purchase on the Site, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This data is referred to as “Order Information” by us.
In this Privacy Policy, we refer to both Device Information and Order Information when we say “Personal Information.”
What do we do with your personal data?
We utilize the Purchase Information we collect in general to fulfill any orders you place on the Site (including processing your payment information, shipping arrangements, and sending you bills and/or order confirmations). We also utilize this Order Information to:
- communicate with you;
- screen our orders for potential risk or fraud; and
- provide you with information or advertising about our products or services when your preferences have been shared with us.
We collect Device Information to assist us screen for potential risk and fraud (in particular, your IP address), as well as to improve and optimize our Site in general (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also utilize this data to generate and improve remarketing and follow-up advertising efforts. This is so that we can give you with the best possible service and the products that you are most interested in.
Phone Numbers and SMS Communications
When you provide your phone number to us, we collect and store it to:
- Send order confirmations and shipping updates
- Provide customer service and support
- Send SMS marketing messages when you have explicitly opted in
- Send cart abandonment reminders via SMS when you have explicitly opted in
Your phone number will never be sold to third parties and will only be shared with service providers who help us manage our SMS communications and order fulfillment processes.
Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA) and related regulations. By providing your phone number and opting into SMS communications, you are providing your express written consent to receive automated marketing text messages from us.
SMS Abandoned Cart Notifications
Mystical Society’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. We collect and process this data only when you have provided explicit consent to receive SMS communications from us. You may opt out of these messages at any time by replying STOP to any message you receive or by contacting customer service.
Sharing your personal details
We share your Personal Information with third parties to assist us in the above-mentioned use of your Personal Information. We utilize Google Analytics, for example, to better understand how our customers use the Site; you can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Google Analytics can also be turned off at https://tools.google.com/dlpage/gaoptout.
Finally, we may share your Personal Information in order to comply with relevant laws and regulations, to answer to a subpoena, search warrant, or other legitimate request for information, or to otherwise protect our rights.
Third-Party Data Sharing Limitations: The above data sharing practices exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We maintain strict confidentiality of all SMS marketing consent records and associated phone numbers.
Location Information and Location-Based Services
In some cases, we may collect and use location information to provide you with specific services or features. We collect location data in the following ways:
- IP-based location detection for general region identification
- More precise location data from mobile devices when you explicitly grant permission through your device settings
- Location information you voluntarily provide when setting delivery preferences or store locator services
Location data is used to:
- Provide region-specific product offerings and promotions
- Improve delivery efficiency and accuracy
- Connect you with nearby stores or pickup locations
- Enhance your shopping experience with location-specific features
You can disable location services at any time through your device settings, though this may limit certain features of our site.
Advertising that is based on consumer behavior
We use your Personal Information to send you targeted advertising or marketing communications that we believe will be of interest to you, as indicated above. Visit the Network Advertising Initiative’s (“NAI”) instructional page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work for more information on how targeted advertising works.
Using the links below, you can opt out of targeted advertising:
Google: https://www.google.com/settings/ads/anonymousÂ
Facebook: https://www.facebook.com/settings/?tab=ads
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads/personalized-ads/
You can also opt out of some of these services by going to http://optout.aboutads.info/, which is run by the Digital Advertising Alliance.
Tracking is not permitted
Please note that when we receive a Do Not Track signal from your browser, we do not change our Site’s data gathering and use methods.
Your Privacy Rights
For California Residents
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:
- Right to Know: You can request information about the personal information we’ve collected about you, including categories of information, purposes for collection, and categories of third parties with whom we’ve shared it.
- Right to Delete: You can request deletion of personal information we’ve collected from you, subject to certain exceptions.
- Right to Correct: You can request correction of inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: You can direct us not to sell or share your personal information for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information: You can limit the use of certain sensitive personal information.
To exercise these rights, please contact us at team@mysticalsociety.com. We will respond to verifiable consumer requests within 45 days.
For Other US State Residents
Residents of certain states (such as Colorado, Connecticut, Utah, and Virginia) may have similar rights under their state laws. Please contact us for more information about your specific state’s privacy rights.
Retention of data
We will keep your Order Information for our records if you place an order through the Site unless and until you ask us to delete it.
Changes
This privacy policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Please get in touch with us
Please contact us by e-mail at team@mysticalsociety.com for additional information about our privacy practices, if you have concerns, or if you would like to make a complaint about our privacy practices.